Frequently Asked Questions.

We do reserve the right to make substitutions as necessary to ensure timely delivery of your gifts. In any occasion, when we do make substitutions, they are made attentively and always of equal or greater value than the original items.

Local deliveries in the GTA take place Monday to Friday between 11:00 AM and 6:00 PM. Same-day delivery in the GTA is available when your order is received by 10:00 AM; orders placed after 10:00 AM are scheduled for the next delivery day.

Outside the GTA we ship across Canada with FedEx and UPS, and transit time depends on the destination province. During our busiest periods, GTA orders may have a delivery window of 1–4 business days. Full details, including seasonal cut-off dates, are on our Shipping Policy page.

We suggest to avoid selecting any gifts with bottles or breakables as indicated on our site, to be shipped out of Ontario with UPS. We make our best effort to advise the sender/purchaser of gift of ‘safe UPS gifts’, and we don’t take responsibility if a breakable arrives damaged.

Give us a call at (905) 326-GIFT (4438) to speak with a Customer Service Representative for more information. You may also visit our Corporate Gifts page to view some of our corporate offerings.

Yes, we do ship internationally, however, there are limitations as to what items can be shipped to your desired destination. We offer a selection of baskets that can be shipped internationally through our affiliated company. Please call us at (905) 326-GIFT (4438) to find out more.

Once your order has been placed online, you will receive an Order Confirmation to the email address you provided when placing your order. This is your receipt, and it is also confirmation that your order has been placed. If you wish to make any changes please contact a Customer Service Representative at (905) 326-GIFT (4438), and have your Order Confirmation number ready for our reference.

We deliver across Canada, using FedEx and UPS for destinations outside the GTA. Gifts travelling outside the GTA are packed for safe transit, so your gift may arrive packed in its vessel or laid flat, but we assure you it will be just as special.

We need a complete address including postal code and phone number, and we cannot deliver to PO Boxes or Rural Route (R.R.) numbers. If more than one gift is going to the same address, a $7.00 charge applies per additional piece. The full policy, including seasonal delivery cut-offs, is on our Shipping Policy page.

No. You can check out as a guest. Creating an account does make repeat gifting easier: your delivery addresses are saved for next time, you can see your past orders, and your loyalty points are tracked automatically.

Yes. Type your message into the Message Greeting box on the product page before you add the gift to your cart. It is printed on a card and included with the gift, so the recipient knows who it is from.

You will receive an Order Confirmation by email as soon as your order is placed. That email is both your receipt and your confirmation. If it has not arrived, please check your junk or spam folder first, then call us at (905) 326-GIFT (4438) and we will confirm it for you.

No. We do not include prices or an invoice with the gift. The only thing enclosed is your message card, so the gift arrives exactly as you intended it.

Yes. We offer free shipping in the GTA on online orders over $100. For destinations outside the GTA, shipping is calculated at checkout based on where the gift is going.

Many of our gifts offer options on the product page: a custom ribbon, an enclosure card, or additional items you can add to the gift before checking out.

For fully customized or branded gifting, including your company logo, see our Corporate Gifts page or call our team at (905) 326-GIFT (4438).

We accept all major credit cards, along with any additional payment methods shown on the checkout page. If you would prefer not to pay online, you can place your order by phone at (905) 326-GIFT (4438).

Yes. Our Customer Service team is happy to take your order, help you choose a gift, or build something to suit your budget. Call (905) 326-GIFT (4438) or email gifts@bypnp.com.

We deliver across Canada, with local delivery throughout the GTA and courier delivery to every other province. For a delivery outside Canada, call us at (905) 326-GIFT (4438) and we will let you know what can be sent to your destination.

Yes. Choose your preferred date in the Shipping Date calendar at checkout. If you are sending to several recipients, you can pick a different date for each one.

Unfortunately not. Our couriers require a full street address, so we cannot accept PO Boxes or Rural Route (R.R.) numbers. Please provide a complete address including postal code and a phone number for the recipient, so the courier can reach them if needed.

Saturday deliveries are available between November 15th and December 31st. Outside those dates, deliveries run Monday to Friday.

Yes, within the GTA. Local deliveries take place Monday through Friday between 11:00 AM and 6:00 PM, and same-day delivery is available if your order is received by 10:00 AM that day. Orders placed after 10:00 AM are scheduled for next-day delivery.

If you need a same-day delivery after the cut-off time, we can usually still make it happen. The rate is higher, so please call us at (905) 326-GIFT (4438) to arrange it.

Our courier will try to leave the gift with a neighbour and leave a note on the recipient’s door. If a neighbour is not available or declines the package, the driver will decide whether the gift can safely be left at the front door.

If the gift cannot be left and has to be brought back, a full second redelivery charge applies. FedEx attempts delivery three times; after the third attempt the parcel is returned to us, which can take up to a week, and our Customer Service team will contact you once it arrives back.

Yes. If more than one gift is being shipped to the same address, a $7.00 charge is applied for each additional piece.

Our cut-off dates change each year and are set by province, because transit times outside the GTA are longer during the holidays. The current dates are published on our Delivery Cut Offs page, and are also listed on our Shipping Policy page.

During the holiday rush, GTA orders may have a delivery window of 1–4 business days, so we always recommend ordering as early as you can.