Shipping Policy.

Please note due to the high quantity of orders during this time of year, all orders to be delivered in the GTA may have a delivery window of 1-4 business days.

Regular shipping same-day will resume January 2nd

 

LAST DAY TO PLACE ORDER FOR ARRIVAL BEFORE CHRISTMAS (BY PROVINCE):

  • December 11th
    •  British Columbia
  • December 13th
    • Alberta
    • Prince Edward Island
    • New Brunswick
    • Nova Scotia
    • Newfoundland
  • December 17th
    • Quebec
    • Manitoba
  • December 19th
    • GTA  (Ajax, Brampton, Concord, East York, Etobicoke, King City, Kleinberg, Maple, Markham, Mississauga, North York, Oshawa, Pickering, Richmond Hill, Scarborough, Thornhill, Toronto, Vaughan, Whitby, Woodbridge) 

 

*Please note that delivery timelines are subject to change due to carriers and may vary between 1-2 days during the holidays.*

    Province Delivery Times

    We use major companies such as FedEx and UPS to ship outside of the GTA. Therefore, we must package the gifts in a manner that is both safe and efficient. You may find your gift is packed in the vessel or laid flat, but we assure you it will be just as special!

    Where do we ship?

    We (Peter & Paul’s Gifts) deliver across Canada and USA.

     

    What information do we need to process and ship your order?

    When ordering, please provide us with accurate name, address (including postal code), telephone number, billing email address, shipping address, and message card information.

     

    Substitution of Products Disclaimer

    Peter & Paul’s Gifts reserves the right to substitute products of equal or greater value. This includes both bases and basket items.

     

    Are Saturday deliveries available?

    Saturday deliveries are available between November 15th and December 31st

     

    Is there a subcharge to shipping multiple items to the same address?

    If more than 1 basket is being shipped to the same address, a $7.00 charge will be applied per additional piece.

     

    Do we offer same-day delivery?

    Local deliveries take place Monday through Friday, between 11:00 AM and 6:00 PM. Same day delivery in the GTA is available if the order is received by 10:00 AM that day. Any orders placed after 10:00 AM, will be for next day delivery.

    If same day delivery is needed but it is after the relevant cut-off time, we can still have your gift delivered, however the rates will be higher.

     

    What happens when the recipient is not home at time of delivery?

    If the recipient is not home at the time of the delivery, our courier will leave the gift with the neighbours and will leave a note on the recipient’s door. If the neighbour is not available or refuses to accept the package, based on his judgment, the driver will leave the basket at the front door. In most cases, the driver informs us of the unsuccessful delivery.

    In the event that the basket cannot be left unattended and the driver is forced to bring the parcel back, a FULL second redelivery charge will be applied. Fedex attempts to deliver 3 times. If, after the 3rd attempt, it is still undelivered, they ship the parcel back to the seller, which can take up to a full week depending on where it is being shipped from. Once the basket has been received by the seller, the customer service will inform the client.

     

    Holiday Rush Disclaimer

    During the Holiday Rush, we like to take extra precaution to ensure your gifts arrive on time. We do our very best to get your packages out the door, however there are delays that may occur that are out of our control, such as high volume with Fedex and winter storms. We thank you in advance for your patience and understanding. To guarantee delivery of your gifts by Dec. 23rd, we suggest the last day to ship to certain provinces are as listed below.

     

    Notes:

    Do Not Accept R.R # or PO Boxes, Fedex Requires a full address and proper street name.
    We require a complete address including Postal Code & Phone Number.

     

    Holiday shipping schedule:

    At this time we cannot guarantee out of province orders will arrive by Dec.25th. Please review schedule below for a tentative understanding of couriers Delivery timelines. Please note during this busy time of year this is just a guideline and may be longer then listed.

    Toronto/GTA orders will ship out this week however please note that we cannot ensure that deliveries will arrive by Dec. 24th due to high volume of orders.