Due to health and safety regulations, we are unable to exchange or accept returns on food products. Non-perishable items, may be exchanged at our head office. Exchanges are valid for 30 days from the order date and are subject to a 20% restocking fee. Please note that refunds may only be issued to the purchaser and incurred shipping charges are not refundable.

Our goal is to process orders efficiently for fast delivery. Gifts are immediately prepared after orders are placed and therefore cannot be changed or cancelled within 48 hours of the shipping date

Please contact us for more information at 1.905.326.4438 or gifts@bypnp.com.